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400kw/500kVA Low - Noise Emergency Backup Diesel Generator for Residential Areas1
Power Generating Sets, Electricity Diesel Generator, Agricultural Diesel Generator
Zhongye Hengtai (Tianjin) Technology Co., Ltd.
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Product Description Diesel generator set Engine available with Marathon or Leroy-somer alternators Voltage Optional: 380V/400V/415V/480V(Special voltage can be customized) Frequency: 50Hz Main power/Optional multi-machine grid connectionProduct Parameters Company Profile After Sales ServiceNo.Service Type Service ContentService TimePerson in charge1Pre-sales consultationProvide product selection suggestions, technical parameter description, solution customizationCustomer consultationSales manager2Contract confirmationConfirm contract details, including product specifications, price, delivery time, after-sales service terms, etcBefore signing the contractSales manager3Pre-shipment inspectionComplete inspection of the generator set to ensure that the equipment is intact1-2 days before deliveryTechnical engineer4Logistics trackingProvide logistics information and track the status of cargo transportationAfter delivery until arrivalLogistics specialist5Arrival acceptanceAssist customers to check goods, check product quantity, specifications and appearanceWhen the goods arriveTechnical engineer6Installation and debuggingProvide on-site installation guidance, equipment commissioning and trial operation1-3 days after arrivalTechnical engineer7Operation trainingTrain customers on equipment operation, maintenance and safety precautionsAfter installation and commissioningTechnical engineer8Warranty serviceProvide 1-2 years of free maintenance service, free repair or replacement parts during the warranty periodAfter the equipment is put into useAfter-sales engineer9Regular inspectionPerform device inspection every six months or a year to check device running statusAs stipulated in the contractAfter-sales engineer10Remote supportProvide 7x24 hours phone, email or remote video technical supportCustomer demand timeTechnical support11Field maintenanceIf the equipment fails, provide on-site repair service within 48 hoursAfter customer repairAfter-sales engineer12Spare parts supplyProvide original spare parts to ensure quick replacementCustomer demand timeAfter-sales engineer13MaintenanceProvide regular maintenance services, including oil changes, filters, etcAs stipulated in the contractAfter-sales engineer14Technology upgradingProvides software or hardware upgrade servicesCustomer demand timeTechnical engineer15Customer return visitVisit customers regularly to understand equipment usage and collect feedbackQuarterlyCustomer service specialist16Extended warranty serviceExtended warranty service, customers can choose to extend the warranty periodBefore the end of the warrantySales manager17Emergency rescueProvide emergency troubleshooting services to ensure fast responseWhen the customer needs urgentAfter-sales engineer18Satisfaction surveyConduct regular customer satisfaction survey and collect improvement suggestionsSemiannuallyCustomer service specialist
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