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36kw/45 kVA Small - Scale Portable Emergency Backup Power Diesel Generator1
Power Generating Sets, Portable Generator, Electric Power Generator
Zhongye Hengtai (Tianjin) Technology Co., Ltd.
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Product Description Product DescriptionDiesel generator setEngine available with Marathon, Leroy-somer or EVO-TEC alternators Voltage Optional: 380V/400V/415V/480V(Special voltage can be customized) Frequency: 50Hz Main power/Optional multi-machine grid connectionProduct Parameters Company ProfileAfter Sales ServiceNo.Service Type Service ContentService TimePerson in charge1Pre-sales consultationProvide product selection suggestions, technical parameter description, solution customizationCustomer consultationSales manager2Contract confirmationConfirm contract details, including product specifications, price, delivery time, after-sales service terms, etcBefore signing the contractSales manager3Pre-shipment inspectionComplete inspection of the generator set to ensure that the equipment is intact1-2 days before deliveryTechnical engineer4Logistics trackingProvide logistics information and track the status of cargo transportationAfter delivery until arrivalLogistics specialist5Arrival acceptanceAssist customers to check goods, check product quantity, specifications and appearanceWhen the goods arriveTechnical engineer6Installation and debuggingProvide on-site installation guidance, equipment commissioning and trial operation1-3 days after arrivalTechnical engineer7Operation trainingTrain customers on equipment operation, maintenance and safety precautionsAfter installation and commissioningTechnical engineer8Warranty serviceProvide 1-2 years of free maintenance service, free repair or replacement parts during the warranty periodAfter the equipment is put into useAfter-sales engineer9Regular inspectionPerform device inspection every six months or a year to check device running statusAs stipulated in the contractAfter-sales engineer10Remote supportProvide 7x24 hours phone, email or remote video technical supportCustomer demand timeTechnical support11Field maintenanceIf the equipment fails, provide on-site repair service within 48 hoursAfter customer repairAfter-sales engineer12Spare parts supplyProvide original spare parts to ensure quick replacementCustomer demand timeAfter-sales engineer13MaintenanceProvide regular maintenance services, including oil changes, filters, etcAs stipulated in the contractAfter-sales engineer14Technology upgradingProvides software or hardware upgrade servicesCustomer demand timeTechnical engineer15Customer return visitVisit customers regularly to understand equipment usage and collect feedbackQuarterlyCustomer service specialist16Extended warranty serviceExtended warranty service, customers can choose to extend the warranty periodBefore the end of the warrantySales manager17Emergency rescueProvide emergency troubleshooting services to ensure fast responseWhen the customer needs urgentAfter-sales engineer18Satisfaction surveyConduct regular customer satisfaction survey and collect improvement suggestionsSemiannuallyCustomer service specialistCustomization options1.logo customization (Minimum order quantity: 1 unit)2.Customized outer packaging (minimum order quantity: 1 unit)3.Pattern customization (minimum order quantity: 1 unit)Actual case presentation FAQFAQAny advantages/details about your production?1. Ten years dedicated in diesel generator with rich experience.2. 7-15days quick delivery, annual output 30,000sets.3. Competitive price, huge material/parts sourcing, large scale production.4. Lower noise 70-73db at 7m, super silent as 60-65db at 7m.5. Spare parts and consumable service available.6. One-year or 1000 hours running warranty.7. Customized & OEM available.8. One-stop and 7x24 service.9. Excellent technical support and service. How about the warranty period?Quality Warranty is according to our standard conditions: 12 months from BL date or 1,000 running hours, whichever comes first. How about your production capacity? The company owns more than 230 production equipment, covers an area ofmore than 60 acres, workshop30,000 square meters andoffice building covers an area of2000 square meters. In addition, the annual production capacity of 30000diesel engines and 6000 generator sets. How about your delivery? Company can guarantee the 7-15 days delivery time. At the same time, thecompany equips with a professional container packingteam, which can provide professional, fast and safe packing services.Where is your loading port?Tianjin Port or others.What are your payment terms?30% TT should be paid as a deposit, and 70%TT before loading and transportation.Can customers have their own brand names?Based on your brand authorization, we can become your OEM manufacturer.
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